About us
A few words about us
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Property Registration for South Africa!
The Deeds Registration branch is an entity of the Department of Rural Development and Land Reform (dalrrd). It is mandated to register title deeds and documents, manage and maintain the country's land register, provide information related to registration and archive the records.

 

There are 11 deeds registries located in nine (9) provinces and are overseen by the Office of the Chief Registrar of Deeds (OCRD).
Our Service Standards
Service standards for specific services rendered at our service points/offices we commit to adhere:
Client will not spend more than one (1) hour in the queue before being attended
Deeds available for registration within seven (7) working days from date of lodgement of the deeds in the Deeds Registry, if those deeds comply and are in accordance to the provisions of relevant legislation
Deeds available for delivery within (10) working days from date of registration of the deeds in the Deeds Registry , if those deeds comply and are in accordance to the provisions of relevant legislation
Registration of Land Reform related deeds within five (5) working days from date of lodgement in the Deeds Registry, if those deeds and documents comply and are in accordance to the provisions of relevant legislation
Registration of Department of Human Settlements housing projects related deeds within five (5) working days from date of lodgement in the Deeds Registry, if those deeds and documents comply and are in accordance with the provisions of relevant legislation
Registration information provided within two (2) working days to walk-in clients from date of request
Court reports provided within seven (7) working days from date of request
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how long to register property
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Deeds transfers in 2019
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Registered bond in 2019
Our Principles, Values and Aspirations
The deeds registration branch recognises the supremacy of the Constitution and the rule of law and apply all laws fairly and uniformly to ensure equal protection of human dignity, achievement of equality and the advancement of human rights and freedom, non-racialism and non-sexism for the people of the Republic of South Africa.
BATHO PELE
We are committed to providing quality services to both our internal and external customers by meeting and exceeding their expectations and needs. We commit to all Batho Pele principles:

 

Consultation
We will have regular consultations with relevant stakeholders including the public regarding the quality of service provided by the department.
Information
We will provide accurate and relevant information and advice about services so that customers have the necessary information to make informed decisions.
Openness & Transparency
We will increase openness and transparency about how services are delivered.
Value for Money
We will render our services to the satisfaction of our customers.

 

Service Standards
We will set service standards specifying the quality of services to be expected.
Access
We increase and ensure access (physical and otherwise) to services, particularly to those who are historically disadvantaged.
Courtesy
We will ensure higher levels of courtesy by adhering to set standards for the treatment of customers.
Redress
We will address failures and/or mistakes so that problems are resolved or dealt with positively.
Service Charter
  • Render services within specified time frames, services within specified time frames
  • Make a difference in the lives of the people we serve
  • Offer services fairly, equitably, honestly and without bias
  • Use departmental resources economically, effective and efficiently
  • Maintain a high standard of professionalism when delivering services
  • Strive for creativity and innovation in order to promote the quality of our services
  • Work as a collective with civil society in dealing with service delivery challenges
  • Abide by the "Code of Conduct" for the Public Service and serve our customers with respect, dignity and loyalty
  • Reply to complaints, queries or enquiries within 24 hours of receipt, and where delays in resolving complaints are unavoidable, inform customers of the progress and tell them when an outcome can be expected
  • Work as collective with civil society in dealing with service delivery challenges
  • Make a difference in the lives of the people we serve
Our Pledge
  • Clients attended to in less than two hours
  • Deeds available for registration within seven working days from date of lodgement in the Deeds Registry, if those deeds comply and are in accordance to the provisions of relevant legislation
  • Registration of Land Reform related deeds within five working days from date of lodgement in the Deeds Registry, if those deeds and documents comply and are in accordance to the provisions of relevant legislation
  • Registration of Department of Human Settlements housing projects related deeds within five working days from date of lodgement in the Deeds Registry, if those deeds and documents comply and are in accordance with the provisions of relevant legislation
  • 95% of deeds and documents registered, captured, verified and delivered within ten working days from date of registration
  • Registration information provided within two working days to walk-in clients from date of request
  • Court reports provided within seven days from date of request
  • Clients attended to in less than two hours