Our Principles, Values and Aspirations
The deeds registration branch recognises the supremacy of the Constitution and the rule of law and apply all laws fairly and uniformly to ensure equal protection of human dignity, achievement of equality and the advancement of human rights and freedom, non-racialism and non-sexism for the people of the Republic of South Africa.
We are committed to providing quality services to both our internal and external customers by meeting and exceeding their expectations and needs. We commit to all Batho Pele principles:
We will have regular consultations with relevant stakeholders including the public regarding the quality of service provided by the department.
We will provide accurate and relevant information and advice about services so that customers have the necessary information to make informed decisions.
Openness & Transparency
We will increase openness and transparency about how services are delivered.
Value for Money
We will render our services to the satisfaction of our customers.
We will set service standards specifying the quality of services to be expected.
We increase and ensure access (physical and otherwise) to services, particularly to those who are historically disadvantaged.
We will ensure higher levels of courtesy by adhering to set standards for the treatment of customers.
We will address failures and/or mistakes so that problems are resolved or dealt with positively.