Clients have the right to approach our offices and seek redress if they are unhappy with our services. The person lodging a complaint will be responded to within 36 hours.
The Promotion of Administrative Justice Act, 2000
, upholds citizens' rights to express their dissatisfaction with public services. If the promised standard of service is not delivered, citizens will be offered an apology, with a full explanation and a speedy and effective remedy. When complaints are made, customers will receive a sympathetic, positive response.