Lodge Complaint
Lodge Complaint
complaint management procedure
Clients have the right to approach our offices and seek redress if they are unhappy with our services. The person lodging a complaint will be responded to within 36 hours.

The Promotion of Administrative Justice Act, 2000, upholds citizens' rights to express their dissatisfaction with public services. If the promised standard of service is not delivered, citizens will be offered an apology, with a full explanation and a speedy and effective remedy. When complaints are made, customers will receive a sympathetic, positive response.

Regional Offices
OFFICIALS HANDLING COMPLAINTS PER OFFICE
bloemfontein

Contact
Ms Audrey Katsana
akatsana@dalrrd.gov.za

johannesburg

Contact
Ms Rorisang Majela
rorisang.majela@dalrrd.gov.za

king williams town

Contact
Ms Andiswa Busakwe
andiswa.busakwe@dalrrd.gov.za

Contact
Thobeka Ngongoma
thobeka.ngongoma@dalrrd.gov.za

mpumalanga

Contact
Notice Tlou
notice.tlou@dalrrd.gov.za

Contact
Xolani Maphanga
xolani.maphanga@dalrrd.gov.za

pretoria

Contact
Mr Rakoli Peter Machika
rakolipeter.machika@dalrrd.gov.za

cape town

Contact
Ms Anoosha Malasignh
anoosha.malasingh@dalrrd.gov.za

kimberly

Contact
Mr Jossline Bostander
jossline.bostander@dalrrd.gov.za

Limpopo

Contact
Mr Nakedi Sebola
nakedi.sebola@dalrrd.gov.za

pietermaritzburg

Contact
Mr Reginald Ngongoma
reginald.ngongoma@dalrrd.gov.za

umtata

Contact
Mr Shavhani Nwovhe
shavhani.nwovhe@dalrrd.gov.za

vryburg

Contact
Mr Kebonethebe Mithibi
kebonethebe.mothibi@dalrrd.gov.za

Contact
Ms Matlhogonolo Boikanyo
matlhogonolo.Boikanyo@dalrrd.gov.za